Your guide to common hot tub questions and solutions.

We believe in empowering our customers with knowledge. Our resources page is a valuable tool for hot tub owners, offering answers to frequently asked questions and expert advice to help you care for your spa.

Frequently Asked Questions About Hot Tubs

Whether you're new to hot tub ownership or a seasoned pro, you likely have questions. Below are answers to the most common questions we receive, tailored to help you maintain, troubleshoot, and enjoy your hot tub with confidence.

  • How often should I have my hot tub professionally serviced?

    We recommend a professional check-up at least once a year. Regular inspections help detect and prevent small issues, ensuring your hot tub runs efficiently and safely, which saves you money in the long run.

  • Why is my hot tub not heating up?

    This is a common issue that can be caused by several factors, including a malfunctioning heater, a tripped breaker, a dirty filter, or a faulty pressure switch. Our technicians are trained to quickly diagnose and repair the exact cause.

  • My hot tub is leaking. What should I do?

    First, turn off the power to the hot tub at the breaker. A leak can cause significant damage. Contact us immediately for our 24/7 emergency service. Our experts can find the source of the leak and provide a lasting repair.

  • How do I keep my hot tub water clean?

    Proper water chemistry is essential. Regularly test your pH and sanitizer levels. Clean your filters monthly and replace them annually. For a full-service solution, consider our preventative maintenance plans.

  • Is it okay to use my hot tub in freezing temperatures?

    Yes, hot tubs are designed to be used year-round. Modern spas have robust insulation and heating systems. Just ensure your spa is properly maintained to prevent pipes from freezing and bursting, which can cause significant damage.

  • Can you repair my hot tub even if you didn't install it?

    Absolutely. Our technicians are experienced in working with all major hot tub brands and models, regardless of who originally installed them. We can diagnose and repair a wide range of issues.



  • What is the average lifespan of a hot tub?

    With proper maintenance and care, a quality hot tub can last 15-20 years or even longer. Regular service, like what we provide, is key to maximizing its lifespan.

  • Do you offer hot tub parts?

    Yes, we sell a variety of hot tub and pool parts. If you need a specific component, contact us, and our team can help you find the right part for your system.

  • Do I need a professional to install my hot tub?

    Professional installation is highly recommended to ensure the hot tub is correctly placed and connected to the electrical system. This prevents potential issues and ensures the safety of your spa.

  • How much does a service call cost?

    Our service call fees are transparent and depend on the type of service needed. We always provide a detailed estimate before beginning any work. Contact us for specific pricing.